FAQ's
Welcome to our FAQ — your go-to place for answers. We’ve covered the most common questions to help you get started with confidence.
General Use & Product Info
Where are your products made?
All Peptoora products are produced in GMP-certified facilities and independently batch-tested for purity, quality and potency.
How should I store my products?
Storage information is provided with each product to support quality and stability.
Are the products lab-tested for quality?
Yes. Each batch undergoes independent third-party testing (COA verified) to ensure purity, quality, and potency.
Orders & Payments
Is my payment information secure?
Yes. Payments are handled securely, with all transaction details protected and verified.
Can I combine multiple products in one order?
Yes, you can mix and match different products in a single order.
What payment methods do you accept?
We accept secure local payment options in selected regions, as well as bank transfers. Available methods are shown at checkout based on your location.
Can I change my order after placing it?
If your order hasn't been shipped yet, we can help modify it. Contact us as soon as possible.
Shipping & Delivery
How long does delivery take?
Delivery typically takes 7–10 days.
Where can I find my tracking number?
You'll receive your tracking number via email once your package is shipped.
Is my item securely packed?
Absolutely. Every item is cushioned and moisture-protected to ensure safe arrival.
Do the products need to be refrigerated?
Yes. Most products require refrigeration between 2–8°C after opening.
Returns & Swapping
Can I return opened products?
For hygiene and safety reasons, we cannot accept returns of opened or used items.
What if my order arrives damaged or incorrect?
Contact us within 24 hours of delivery with a photo and order number. We'll arrange a replacement or refund.
How do I request a replacement?
Please email our support team with your order number and issue details to request a replacement.
Can I exchange a product for a different one?
We do not offer direct exchanges, but eligible items can be returned and reordered.
What is your return window?
We do not accept returns. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and we will review your case.