Privacy policy

Peptoora LTD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Peptoora LTD is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number, and email address
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details
Account information including your username, password, security questions, preferences and settings
Transaction information including items viewed, added to cart, wishlist activity, purchases, returns, exchanges or cancellations
Communications including information you provide when contacting support
Device information including device, browser, IP address and identifiers
Usage information including interaction and navigation behavior

Personal Information Sources

We may collect personal information from:

Directly from you (account creation, purchases, communication)
Automatically through the Services (cookies and similar technologies)
From service providers (e.g. Shopify)
From partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage your account, provide support, arrange shipping, handle returns, enable reviews, and personalize your experience.

Marketing and Advertising

To send marketing communications and show relevant ads based on your activity.

Security and Fraud Prevention

To protect accounts, detect fraud, and secure the Services.

Communicating with You

To provide support and maintain our relationship with you.

Legal Reasons

To comply with laws, respond to authorities, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information:

With Shopify and service providers (IT, payments, analytics, shipping)
With business and marketing partners for advertising
When you direct or consent to sharing
Within our corporate group
In legal or business transactions

Relationship with Shopify

The Services are hosted by Shopify.

Shopify may process your personal information to provide and improve the Services and enable features such as personalization.

More information: https://privacy.shopify.com

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors.

Security and Retention of Your Information

No system is completely secure, and we cannot guarantee absolute security.

We retain personal information as long as necessary to:

maintain your account
provide Services
comply with legal obligations
resolve disputes

Your Rights and Choices

Depending on your location, you may have rights including:

Access
Deletion
Correction
Portability
Restriction or objection
Withdrawal of consent
Opt-out of marketing

You can exercise these rights by contacting us.

Complaints

You may contact us or your local data protection authority if you have concerns.

International Transfers

Your personal information may be transferred outside your country.

We use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the website.

Contact

Peptoora LTD

60 Tottenham Court Road

Office 1116

Fitzrovia

London

W1T 2EW

United Kingdom

Email: team@peptoora.com